Refund policy

Last updated: November 8, 2026

Returns

Smart Web Solutions provides custom website design and development services. Our services are digital services made to order for each customer, so there is no physical product to return.

Before you pay anything, you receive a FREE homepage preview: one static homepage concept, sent to you as a PDF on WhatsApp within 1 day. This lets you see the design direction before you commit to an order.

How to cancel or request a refund

To request a cancellation or discuss a refund, contact us on WhatsApp at +92 340 1139866. Please include your order details. We will review your request and let you know the outcome.

Work on your website starts after we receive your 50% advance payment and all the content needed for your website. The remaining balance is due before your website is launched.

Issues with your website

If something in your delivered website is not as agreed, please contact us on WhatsApp at +92 340 1139866 as soon as possible. Every package includes revision rounds (Landing Page: 3, Basic Website: 3, Standard Website: 4, Premium Website: 5, Online Store: 5), and we will fix issues within your included revision rounds.

Refunds

The 50% advance is non-refundable once development has started. If we cannot deliver the work, a full refund is given.

If a refund is approved, it will be sent back using the same payment method you used to pay (JazzCash, Easypaisa, or USDT). If you do not receive your refund within a reasonable period of time after it was approved, please contact us on WhatsApp at +92 340 1139866.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

To request a cancellation, ask about a refund, or report an issue with your website, contact us on WhatsApp at +92 340 1139866.